Small and medium sized businesses (SMEs) are reaping the rewards of the boom in e-commerce and the growing interest and passion for independent brands.
At the same time consumer attitudes to service and delivery are rapidly changing. Customers are more demanding and expect delivery on their terms. They want to receive their order quickly and at a time and place of their choosing. E-commerce logistics is becoming delivery led not delivery last.
These changes provide real challenges for SMEs. Without the budget or logistics expertise of the big brands they have to work hard to deliver a customer experience that allows them to compete with their larger competitors.
The answer for SMEs is to partner with a 3PL who can become an extension of their business and provide best in class logistics solutions.
3PLs provide the following benefits:
Cutting edge delivery expertise
3PLs are delivery experts. It’s their job to know, understand and access the best delivery solutions available. Whether its same day, next day, timed, tracked or international 3PLs will have a range of services to suit all. This combined with excellent rates and experience handling paperwork, customs, taxes and duties means an SME working with a 3PL can expect to save time and money while offering their customers a first class service.
Many 3PLs specialise in a specific sectors such as toys, healthcare, beauty or chilled & frozen foods for example. Their specialism allows them to amass huge amounts of industry specific expertise and knowledge. Utilising this knowledge 3PLs apply the best industry practices and processes. By tapping into this an SME can focus on growing their brand confident in the knowledge their logistics partner will be able to handle any opportunity and challenge.
Safe, secure, suitable storage
Long or short term secure storage, bulk movements, pallets, cartons or unit pick. Retail, wholesale or e-commerce direct to consumer, there is a 3PL to suit every business and budget.
Technology Exciting developments in IT mean companies can access and track their stock and orders through on-line portals. Batch code traceability, inventory levels, order progress and inventory tracking throughout the supply chain. Most of this technology is available on mobile devices and tablets giving customers instant access anywhere at anytime. All this is are now available at the touch of a button reducing the complicated and time consuming record keeping and administration management that businesses used to have to complete.
Peak season capability 3PLs have access to flexible space, resources and manpower. This enables them to react and ramp up quickly to meet seasonal peaks and promotions. 3PLs provide businesses with the ability to fulfill increased volumes at short notice while maintaining delivery excellence.
In a crowded market place 3PLs level the playing field between big brands and SMEs providing smaller businesses with the opportunity to offer cost effective industry leading logistics solutions that deliver exceptional customer service.